Services

What we do

Medical Services

FIRST ASSIST makes agreements with insurance and assistance companies in many countries such as Russia, Ukraine, Kazakhstan, White Russia, Moldavia, Latvia, Lithuania and Estonia; and provides medical services via its own network with its professional staff.

Our insured customers are redirected to the relative health institution within 15 minutes once they have applied to the call center. The patient is provided with health service in accordance with the patient information in their area. In case the patient cannot be diagnosed and treated in the area, the patient and insurance company is informed and redirected to the best health center. Meanwhile, patient’s relatives (wife/ husband, children) can benefit our escort services and are sent to their home country safely and economically upon request. We take the ultimate care of each case, track and manage separately avoiding errors.

 

General and special information about the most proficient health institution in our service providing network is transmitted to insurance companies to have a diagnosis or pre-diagnosis in redirecting to health institutions. When such a request has been made, a report including the medical and executive features and pricing policy of the health institution is sent.

 

FIRST ASSIST performs patient transfers in medical escort services with its technological equipment and well-educated staff. This service includes expected and unexpected medical and logistic services until the patient has been moved to the transfer destination. The medical information is transmitted to relevant establishments orally and in written.

For insurances, medical information received from hospital and/ or physicians are transmitted to the FIRST ASSIST data base through our physicians and medical secretaries in this service. All the insurance companies we collaborate with in our own server network can instantly pursue their own customers.

For insurances, medical information received from hospital and/ or physicians are transmitted to the FIRST ASSIST data base through our physicians and medical secretaries in this service. All the insurance companies we collaborate with in our own server network can instantly pursue their own customers.

FIRST ASSIST provides the quickest air ambulance service from Turkey and the surrounding countries thanks to its years of experience and quickness in air ambulance patient transfer. While land ambulances are used for short distances, air ambulances are used for long distances and unsuitable geographical conditions.

FIRST ASSIST serves its customers’ desires thanks to its wide network;

Hotel reservations
Airport transfers
Flight tickets
Rental vehicle and limousine services
Welcoming/ accommodation services
Promotion Organizations
Fair Activities and Organizations
Dealers Meeting Organizations
Seminar Organizations
Intercompany Tournament Organizations
Concert Tour Organization
University Festival Organizations
Boat and Yacht Trips
Congress Organizations
•Celebration Organizations
New Year Party Organizations
Wedding Organizations
Birthday Organizations
Festival Organizations
Road Show Organizations
Festival Organizations
Adventure Activity Organizations

FIRST ASSIST provides its insured customer with the necessary cash advance in case of robbery, loss and flight missing during vacations.

 

FIRST ASSIST provides the fastest domestic and foreign funeral service and shows the necessary sensitivity thanks to its contracted funeral firms throughout the world. Thus, it performs funerals according to the cultural and religious values of customers.

Organisation

Technical Services

FIRST ASSIST lets its customers proceed by resolving problems such as vehicle breakdown and damages in the fastest way and with the best prices.

In the event of an accident or mechanical breakdown, FIRST ASSIST promptly repairs your vehicle on roadside in case of minor problems, or transfers your vehicle to the nearest authorized service in case of major problems.

In the event of a breakdown of you precious customers’ vehicles or special cases, FIRST ASSIST provides you with a vehicle of any brand and model you desire in order to meet your vehicle needs.

FIRST ASSIST tows your damaged and accidental vehicles to the nearest service. It repairs and delivers the vehicle in the fastest way and with best prices once expertise has been prepared.

FIRST ASSIST provides numberless advantages in protecting rights of individuals and establishments and removing unjust treatment and expenditures thanks to its knowledge of long years. It provides professional services by redirecting its customers to many contracted customs consultancy offices for all transactions in customs.

It is an organization providing different and suitable options for everybody who plans to travel for treatment in Turkey.

It aims to ease our patients’ difficult choice and ensure a trouble-free treatment vacation by combining diagnosis and treatment services provided in the elite health institutions in Turkey with a tour package including welcoming, hospitality, transportation, accommodation and guidance

We have the knowledge to serve you with our infrastructure facilities and especially professional staff.

First Assist, provides legal consultancy assistance service 24/7 via the contracted law office in its body.

You can call +90 242 310 44 44 to contact us when you need legal consultancy and assistance service for your company.

Services Provided;
• Consultancy
• Insurance Law
• Domestic and foreign recourse transactions
• Domestic and foreign pecuniary and non-pecuniary damage transactions
• Current and retrospective researches
• Domestic and foreign vehicle damages, traffic accidents and relative compensation transaction tracking
• Legal consultancy and services towards tourism and tourists
Our call center will provide you with the fastest and most appropriate resolution.

FIRST ASSIST Call Center Services has been a leading establishment offering professional services with its high technological structure and the special software it has developed and has resolved thousands of customer problems each year since 1995.

We have aimed to ensure the best service to our customers since we consider subjects such as high technology central, sound, record, reporting transactions, information security as an indivisible part of management system.

Since we have been working by considering expanding the visions of our network and obtaining different perspectives for quality and aims, to contribute to the formation of these values made us truly happy.

Since the day FIRST ASSIST was established, we have brought a breath of fresh air to call center service thanks to the solution oriented works of our expert staff with our own capital.

More of what we do

need assistance with something?

FIRST ASSIST Call Center Services has been a leading establishment offering professional services with its high technological structure